Money Back Guarantee

We here at www.your-familytree.com believe that you should receive a high quality product at an exceptional price. If for some reason you are not completely satisfied with any of our heraldry products framed or unframed , simply let us know within 7 days of receiving the product and inform us why you are not satisfied with product and we will give you a full refund – it’s that easy.

The reason that we offer a money back guarantee is that we want you to be a satisfied customer that can count on www.your-familytree.com for heraldic gifts.

All refunds will be issued upon return of the heraldic product to www.your-familytree.com in its original packaging.

The return address to send any items back to us is shown below

Please note that the cost of returning this item will not be refunded by www.your-familytree.com, only the original purchase price that you paid will be refunded.

Note that our JPEG downloads or PDF downloads are non-refundable.